I hope you guys are all well!
I found over the weekend that the 4-pack of cards had changed to ‘Free!’, so I did what most would have done and ordered some. I did think it was probably an error, but just in case it didn’t hurt to place an order I thought!
As I thought, two of my transactions were refunded yesterday, however there were 3 others that are now just showing as ‘on hold’. Will these also be refunded, or can I expect these to be honored?
Also, I opened a case quite a while ago to inform you that one of my Avak’Shar codes came back with an error, so I did not gain any points from that code. Is there a way to rectify this?
On the subject of Avak’Shar, are you guys any closer to getting those cards shipped to allow for redemption, or are you still a ways off with money to do this? Have you thought about starting a new crowdfunding campaign to get this sorted? Other projects have done similar things, for instance a campaign called Z. currently on KS is on its third round of funding and they haven’t even actually shipped anything yet! I think creating a new KS by offering a complete compendium of all things ST (a book containing the Magi’s Handbook, walkthrough, card library, additional lore and maybe a ‘making of’) could draw enough funds to produce that and finish producing and shipping all the other rewards from the last campaign.
Even if you are drawing to the end of your time with this game and feel like it’s time to move on to something new, I think at least trying to finish what you started here by other means would be awesome. Deliver a complete experience that would make you and your fans proud! Allow us to help you do that by using crowdfunding, as a fire sale depends on drawing in new users (which succeeded with me to be fair), while a crowdfunding would allow existing users to get behind the project again and have the ability to complete their sets!
Yes that FREE price was a mistake – woocommerce does that sometimes to us, I believe we finally figured out why this time. When a ‘sale’ promotion ends instead of reverting to the normal price our woocommerce reverts to FREE, lol. It caused some problems last time. We have refunded 2 of your orders and we still have $9.00 on the books. We can send you 2 inscription pack bundles for that amount and only lose a couple bucks to our fulfillment center. I dont mind cuz of the hassle. Would you like to proceed with that? We keep the remaining $9.00 and we send you 8 packs.
Oh we arent killing ST yet by any means! I have begun working with another game design company here in Utah to bring in some personal funds but also to secure funding and support for some of our remaining deliverables. We had an issue with the reward packets when they arrived here in the USA but I think I have a solution and will be publishing a major update regarding that soon. (possibly this week or beginning of next.)
I am not comfortable doing another Kickstarter for this same version of Serpent’s Tongue : ( BUT fortunately we have additional funds trickling in as well as many offers of support, investment and donations from our passionate fan base. If we need to turn to them to complete we will, but so far things are moving forward on our own momentum : )