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I've pre-ordered the game and still haven't received it.

FAQ Questions & AnswersCategory: Support - ShippingI've pre-ordered the game and still haven't received it.
SeptemVII asked 2 years ago

Hi, I tried to contact you by mail and even already asked a question here, but I can’t find it so I try again. I’ve pre-ordered the game and after some paypal problems, you emailed me saying you were shipping the game. Unfortunately, I still haven’t received neither the game nor the pre-order bonus and in my account page it states my order is “processing”. Your game seem really interesting and I’d like to try it soon. Thanks.