Support part of that forum is closed, so i just write here. Hope that someone will help me with my problem.
Few moths ago i’ve ordered Serpents Tongue, basic starter pack and two archives. Since there is no contact on the official website, support is not workig like the Q/A system i’ve tried to contact someone trough the facebook fanpage.
Didn’t help much, they just told me that there is info in the system that package is delivered but also can see some blank pages and usually that means troubles. Thats it, no more info from them. I’ve wait little bit longer and then i had to leave home for longer time so i left this case unsolved.
Maybe now, here, someone competent could check what happened, send my order again or give me back my money?
Order number is #743507.
Thanks for any help.
September 18, 2016 at 3:20 pm Permalink
- This topic was modified 7 months, 1 week ago by Muzzy.
Greetings Muzzy. I’d suggest post a ticket in the Q&A section so it doesn’t get missed. I just checked it and it is still working. I can see that Christopher answered a whole bunch of open tickets on September 2nd.September 22, 2016 at 10:16 am PermalinkMy Brother’s KeeperThe Master
Are you logged in when you check the questions? The message showing in your post is the message I get when I try to access the questions when not logged in. After logging in I got access to the questions.September 22, 2016 at 7:52 pm PermalinkDenns GaliamsThe Adept
Of course i’m logged. I thought that website is not working correctly, but since you telling me it works, maybe my account is bugged or something.September 23, 2016 at 3:28 pm Permalink
I’ve heard of some accounts being bugged like that before. I’ve forwarded this thread to Chris’s personal email address, just to be sure he doesn’t miss it for not being in the Q&A list. That’s about all I can do at this point.September 25, 2016 at 11:33 am Permalink
Thank you. I hope we can fix this and i’ll get the chance to play that awesome game.September 25, 2016 at 4:39 pm Permalink
Hello. Yes, I confirm, it still doesn’t work. Just like I would be not logged.September 27, 2016 at 5:22 am Permalink
Hi – yes something going on with Eurologistix, we’re going to refund your order for now so you are not left hanging. When and if the shipment gets fixed, and or sent we’ll just invoice you. Sorry for that hassle, we sometimes have issues creep up with eurologistix (usually financial). When we re-send we’ll throw in some extras for your trouble 🙂
Working on the Q&A issue. we tested it and it seems to be working okay for us. We are going to dig a little deeper.September 30, 2016 at 11:47 pm Permalink
Wow, great news. Can’t wait to finally get the game 🙂 Thank You!October 1, 2016 at 8:51 am Permalink
I think I found the issue, your account was not verified for some reason. I verified it manually. The Q&A is supposed to be open for non-verified accounts actually, but it does not seem to be allowing that. If you get a minute would you like to see if you can post a question in the Q&A?October 5, 2016 at 12:17 am Permalink
Well, sorry, but it didn’t help. I still got the same error message.
I got idea. Maybe i’ll just delete account and create new one?October 5, 2016 at 12:26 pm Permalink
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